According to a recent AdAge article, the advertising industry is hiring a PR outfit to burnish its sullied reputation. Apparently all of us working in advertising are suffering, what with the demise of the 30 second TV spot as the be all and do all of our clients' marketing toolkits.
I was delighted with the article's candor: "....consumer behavior and technological change call into question the relevance of ad agencies, especially the largest ones, and their best-known commodity, the 30-second TV spot." But I also sense denial - the industry's traditional reaction to the profound changes which have rocked our industry and consumers: "Our industry has had a reputation problem the past few years, though that's been turning a bit with the excitement around new media" (from Julie Thompson, co-chair of 4A's PR committee and communications chief at Leo Burnett).
My question is, why don't we just do better work as an industry, starting with giving customers what they want - instead of push marketing stuff at them that they don't want or need. And,why don't we actively embrace and enthusiastically promote "new media" (instead of begrudgingly admitting it just might be here to stay) which are finally giving consumers the control and engagement they crave from brands?
Instead of bemoaning big media's loss of control over John Q. Consumer, why not give the consumer even more power and enable his/her pursuit of control and content? Why aren't the leaders in the industry trying to actually lead, inspiring marketers as well as fellow agencies to start playing the game differently?